Pay My Bill

pay my bill online

Pay My Bill

At Radiology Associates of the Fox Valley, our team of physicians collaborates with hospital facilities, emergency rooms and urgent care centers, imaging centers, and physician groups across the region. When you visit a site that we partner with, you may receive a bill from us for radiology services or a medical imaging exam ordered by your provider.

Pay by phone

If you would like to make a payment by phone, please call our Automated Billing Service at 866-863-6740. This service is available 24 hours a day, 7 days a week.

For billing records requests, the most efficient way to obtain copies of billing records is to contact ChartSwap at 855-879-7927 or via their website at

For Billing Inquiries, please call 833-783-1774.

We utilize MyDocBill, which is powered by Zotec, for processing patient payments. To help you receive your bills quickly and safely, you may receive a text or an email from Zotec or MyDocBill with information on your bill. We will send the text and/or email to the contact information you provided when registering for your radiology service.

Patient Portal

You can visit your Payment Portal by clicking the link above. In your portal, you can access FAQs, provide feedback and chat with the customer support team. You can also use the Patient Portal to make a payment, check account balance, request a statement, update insurance information or set up a payment plan.

For patients with dates of services prior to February 28, 2021:

Please call First Coast Billing Group at (800) 266-9945. For attorneys requesting itemized billing records, please download the Request for Itemized Billing (PDF) form and fax the completed form to 1-888-325-7377.

Customer Service

To speak with one of our customer service representatives, please call 866-863-6739.
Please note: if you do not have your account number please enter 0 each time you are prompted for an account number. You will then be transferred to a representative.

Medical Records Requests

Medical records are maintained by the clinic or hospital where services were received. Please contact those facilities to obtain medical records. Click here for the locations we service.

Scheduling Questions

To schedule an imaging test or procedure, contact the hospital or clinic directly or click here for locations we service.

To learn more about Radiology Associates of the Fox Valley, visit our about page.